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USAA and State Farm Are Top Insurers in CX Ratings
This post examines the 14 insurers included in the 2012 Temkin Experience Ratings. USAA was the top rated insurance carrier followed closely by State Farm, which are the only two insurers to receive...
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Chevy Dealers Deliver Best Customer Experience in Auto Industry
This post examines the 1o auto dealers included in the 2012 Temkin Experience Ratings. Chevrolet was the top rated auto dealer and the only one to receive a “good” customer experience rating, and 57th...
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Alamo Tops Customer Experience Rankings for Car Rentals
This post examines the six car rental agencies included in the 2012 Temkin Experience Ratings. Alamo was the top rated car rental agency and the only one to receive a “good” customer experience rating,...
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Hampton Inn and Marriott are Top Hotel Brands in CX Ratings
This post examines the 12 hotel brands included in the 2012 Temkin Experience Ratings. Hampton Inn and Marriott were the top rated hotel brands and the only two to receive “good” ratings. The next...
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USAA Provides Best Customer Experience in Credit Card Industry
This post examines the 10 credit card issuers included in the 2012 Temkin Experience Ratings. USAA is the top rated credit card issuer and the only firm in the industry to receive “good” rating. The...
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Schwab and Fidelity Top Customer Experience Ratings for Investments
This post examines the 12 investment firms included in the 2012 Temkin Experience Ratings. Charles Schwab is the top rated investment firm and the only firm in the industry to receive a “good” rating....
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TracFone Tops Customer Experience Ratings of Wireless Carriers
This post examines the seven wireless carriers included in the 2012 Temkin Experience Ratings. TracFone was the top rated carrier, but only received an “okay” rating. AT&T, Verizon Wireless, and...
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Internet Service and TV Service Lack Customer Experience
This post examines the 11 Internet service providers and the 10 TV service providers included in the 2012 Temkin Experience Ratings. While the study rated 21 organization across both the TV and...
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Good News: Customer Experience is Improving
The 2012 Temkin Experience Ratings report provides data on the change in ratings between 2011 and 2012, but I decided to provide a bit more detail in this post. Why? Because it’s good to see that...
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Industry Details for 2012 Temkin Experience Ratings
I’ve now completed posts covering all 18 industries in the 2012 Temkin Experience Ratings. Here are links to all of the industry-specific posts: >Airlines >Appliance makers >Auto dealers...
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